At Montana Boarders, we do our best to deliver unforgettable lake days—but we know plans can shift. This policy outlines when refunds, credits, and rescheduling are possible so everyone's on the same page (or paddleboard).
Refund Eligibility
We offer full refunds or store credit in the following situations:
You cancel at least 48 hours in advance of your scheduled rental or session
Unsafe weather conditions prevent us from delivering or launching safely (we’ll always try to reschedule first)
We cancel due to staff illness, equipment failure, or logistical issues, and you’re unable to reschedule
Refunds are returned to your original payment method or applied as store credit for future bookings—your choice.
Non-Refundable Situations
No-shows or cancellations made less than 24 hours in advance
Missed sessions due to late arrival
Rentals that were delivered and used, even partially
Sessions ended early by the participant for personal reasons
Weather & Safety Policy
We operate in light wind, scattered clouds, and general Montana unpredictability—but your safety is the top priority. If conditions involve lightning, extreme wind, wildfire smoke, or unsafe visibility, we may postpone or cancel. We’ll always do our best to communicate early and reschedule first.
Rescheduling Policy
Reach out at least 48 hours ahead to request a change
We’ll do our best to find your new ideal date and time
Requests made within 24 hours are not guaranteed
Business Disclosure
Montana Boarders and Montana Boarding School are operated by E-Boarders LLC, a Wyoming-registered company doing business in Montana under assumed business names.
Need Help or Need to Cancel?
Email us as soon as you know your plans have changed:
